Refund & Return Policy
We want you to be completely satisfied with your purchase. This Refund & Return Policy explains the conditions under which items may be returned, refunded, or exchanged when purchased from our online store.
Return Eligibility
Items may be eligible for return if they are unused, in their original condition, and returned in the original packaging. Products that show signs of use, damage, or alteration may not qualify for a return or refund. We reserve the right to inspect returned items before approving any refund or exchange.
Return Window
Customers may request a return within 14–30 days of receiving their order, depending on the product category. Requests made outside of this return window may not be accepted. The delivery confirmation date from the shipping carrier will determine the return eligibility period.
Return Process
To initiate a return, customers must contact our support team through the website contact page with their order number and reason for the return. Once the request is reviewed and approved, return instructions will be provided. Items returned without prior authorization may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider but typically take 5–10 business days to appear in your account.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photos of the issue to help resolve the matter quickly. In such cases, we will provide a replacement, refund, or other appropriate solution at no additional cost.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or customization reasons. These may include personalized items, clearance products, digital goods, or items marked as final sale. Any product that is labeled as non-returnable at checkout will not qualify for refunds or exchanges.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item. Shipping fees paid during the original order are typically non-refundable unless required by law.
Contact
If you have any questions regarding returns, refunds, or exchanges, please contact our support team through the website contact page. Our team will assist you and provide guidance to ensure your issue is resolved as smoothly as possible.